If your credit card payment fails, Slite will retry it up to 4 times over the course of the month before locking your workspace.
This guide explains why payments can fail and how to update your billing info.
Why Payments Fail
The most common reasons a credit card payment fails are:
- There aren't enough funds available
- Your credit card has expired
- CVC data doesn't match what your bank has on file
What Happens After a Failed Payment
When your credit card payment fails, Slite will retry the payment up to 4 times over the course of the month.
Each time a payment fails, we'll send an email to your workspace owner, admins, and billing admins.
After the 4th failed attempt, the subscription is put on hold (its status is set to unpaid) instead of being cancelled. Slite sends an access-on-hold email to your workspace owner, admins, and billing admins, with the date the subscription will be cancelled if the bill isn't settled.
While the subscription is on hold, your workspace is locked. You won't lose any content, but you won't be able to access it until the invoice is paid. Billing admins see a "Your subscription is on hold" screen with the amount due and a Pay invoice button; other members are asked to contact a billing admin. As soon as the invoice is paid, the workspace regains access automatically with the same plan and billing cycle. If the invoice is still unpaid 90 days later, the subscription is cancelled for good and a new plan must be chosen.
If your workspace has an incomplete subscription, a banner appears at the top of the billing screen with a Complete payment button that opens Stripe customer portal to resolve payment.
Resolve the Issue by Updating Your Payment Method
If you've run into a payment issue, workspace owners, admins and billing admins can update the credit card directly from the billing section.
To access the billing section (note: the billing settings page was redesigned in early 2026 into a single billing screen, so the UI may look slightly different from older screenshots):
Click your workspace logo in the top-left corner.
Select
Settings from the menu, then scroll down to the Billing section.Click
Billing Details .Click
Update payment method to change the credit card on file.If you need help with managing your payment method or understanding why your payment failed, please reach out to support@slite.com .